• Good News! We are very flexible with our pickup and return.

    Weekdays:

    For most orders, we can assist in pickups as early as a night before and returns can be accommodated on the morning next to your event. Subjected to availability *

    Weekends:

    We are usually packed on weekends due to the nature of business so early pickups and late returns need to be approved first by us. Rest assured, our customers won’t be the one making sacrifice of their event or enjoyment due to our busy calendar.

  • We are located in Scarborough, ON M1R 1B8

    Once we receive your order, you will be reached out by our team and receive an email with all specific details about the location.

  • YES, especially for Food & Drink Serveware

    Note: We cannon guarantee that our food & drink serve ware haven’t come into contact with allergy related products at some point. It is your responsibility to clean serve ware to the allergy free cleanliness level that your require before use.

  • Short answer: YES

    To avail delivery, you can place your order online through our website by expressing your interest in delivery during the checkout. Fill the required information on the checkout page and we will reach out to you to discuss and provide the delivery quote. Delivery costs are payable upon in person via cash, e-transfer or we can send you the payment link to do it online.

  • YES. Since most orders involving bouncy castles are rented with set up service, our team member assisting you will require you to sign the ‘Wavier of liability’ form before they can begin the setting up.

Cancellation Policy - Plans change, we understand!

We always encourage our clients to inform us about any changes in your plan as early as possible. Any cancellations made 10 days prior to the date of booking are eligible for a full refund back in to the original payment source.

Cancellations made up-to 3 days prior to the date of booking will be 100% refunded in our business credit that does not expire OR 70% cash refund of total booking amount . We advice to provide at least 3 day notice of future remittance of business credit to ensure availability of your desired stock. All re-arrangements are subjected to availability.

Cancellations made less than 3 days prior are entitled to receive 100% of booking total in store credit that does not expire or 50% cash refund of total booking amount. We advice to provide at least 3 day notice of future remittance of business credit to ensure availability of your desired stock. All re-arrangements are subjected to availability.

Delivery and Set-up Policy

We deliver, set-up, and pick-up most rentals. We arrive at your specified location ahead of your event start time to set up. We ensure that the equipment is clean and in good working condition before your event starts. You will also be left with instruction and any relevant information that could assist you during your event. However, when setting up, if the crew member feels it is not an appropriate or safe place to set up the unit, due to obstacles that may cause any form of damage to the unit, property, or person, they have right to not set up and an alternative site will need to be found.

When your event has finished, we will return for takedown of the equipment. Pick up times are typically within 1-2 hours of the end of your event in most cases. Residential events may be delivered the day prior to your event as well possibly picked up the day after at no extra charge to the customer.

The delivery cost is calculated based on your location. For more information, you may contact our office for delivery rates to your area!

Casa Event Rentals Inc. has the first right of refusal on setting up any equipment in an area that may be unsafe to use.

Payments & Security Deposit Policy

Payments:

Casa Event Rental Inc. accepts Visa, Master Card, American Express, e-transfer as forms of payment.

We have an option to book with just 50% deposit at the time of booking to confirm and secure your event. The remaining balance will due 1 week prior to the event date. However, to avail this option your event needs to be at least 10 days ahead from the date of your booking, and payment needs to be processed via e-transfer, or cash. Feel free to contact us to accommodate this in your order.

Security Deposit:

You will be informed about your security deposit amount once we receive your booking in our system.

All orders are subjected to a security deposit that will be collected at the time of self pickup/our delivery which will be returned to the customer immediately at the time of return with exceptions of bookings that involve bouncy castles. In the orders involving bouncy castles, the security deposit will be returned within 48 hours of receiving the bouncy castles back.